1. Information we may collect
- Name, designation, business name and contact details.
- Billing, delivery, tax, import and regulatory information.
- Product enquiries, quotations, orders and correspondence.
- Payment status, transaction reference and related records.
- Basic technical information generated when the website is accessed, where made available by the hosting service.
Full card, bank login or payment authentication credentials are not directly collected or stored by this website. They are handled by the relevant bank or authorised payment service provider.
2. How information is used
- To respond to enquiries and prepare quotations.
- To verify, process, fulfil and support orders.
- To arrange quotation-specific payment links, shipping, customs and documentation.
- To maintain accounting, tax, export and compliance records.
- To prevent fraud, protect the business and meet legal obligations.
- To improve website information and customer communication.
3. When information may be shared
Information may be shared only as reasonably required with suppliers, manufacturers, banks, authorised payment service providers including Razorpay where used, accountants, professional advisers, logistics providers, customs agents, regulators or government authorities. It may also be disclosed where required by law, to prevent fraud or to enforce a lawful agreement.
Personal information is not sold as a standalone commercial product.
4. International processing
Export enquiries and orders may require information to be processed or shared in India and the destination or transit country. Reasonable steps are taken to limit information to what is needed for the transaction, logistics and applicable legal requirements.
5. Retention and security
Information is retained for as long as reasonably required for the enquiry or order and for accounting, tax, export, warranty, dispute and other legal obligations. Reasonable administrative and technical measures are used to protect records, but no electronic system can be guaranteed completely secure.
6. Cookies and external services
The website may use essential hosting or security technologies. Links to email, payment, logistics or other external services are governed by the privacy practices of those providers. This website does not currently use a customer advertising profile or sell browsing data.
7. Your choices and requests
You may request access, correction or deletion of personal information by emailing alchemygatewayexim@gmail.com. A request may be subject to identity verification and information may be retained where required by law, contract, accounting or a legitimate dispute.
8. Contact and updates
Privacy questions can be sent to the email above or to the registered address listed on the Contact Us page. This policy may be updated when business practices, services or legal requirements change. The current version date appears at the top of this page.